Terms of service
Terms and Conditions
WEB STORE ADDRESS
- THE SERVICE PROVIDER
Name: 4EARTH Kereskedelmi Korlátolt Felelősségű Társaság (4EARTH Kft.)
Name in English: 4EARTH Commercial Limited Liability Company
Headquarters: 3527 Miskolc, Zsigmondy Vilmos utca 9, Hungary
Mailing address: 3527 Miskolc, Zsigmondy Vilmos utca 9, Hungary
Name of the representative: Márton Deák
Company registration number: 05-09-032763
Place of the Registry: Miskolc Court of Registry
EU tax number: HU27925085
Email address: firstname.lastname@example.org
Phone number: +36309722738
- ACTIVITY ON THE WEBSITE
Our company specializes in the trade of environmentally friendly products . We believe that by offering compostable, recyclable, and biodegradable products at affordable prices, we are able to reduce the ecological footprint of our society.
The User may use the website only at his own risk and accepts that the Service Provider shall not be liable for property and non-property damages incurred during use due to negligence or crime, as well as for breaching the contract and risking or damaging the user’s health.
The Service Provider excludes all liability for the conduct of the users of the website and that the User is fully and exclusively responsible for his own conduct.
The User is obliged to ensure that the use of the website does not infringe the rights of third parties or the law, either directly or indirectly .
The Service Provider is entitled, but not obliged, to check the content (for example, posts) made available by the Users during the use of the website, and the Service Provider is entitled, but not obliged, to look for signs of illegal activity and is not responsible for them.
The entire website (texts, images, graphics, etc ... ) is protected by copyright, so copying, modifying or distributing for commercial purposes is prohibited! Any violation will result in immediate consequences.
- PURCHASE ON THE WEBSITE
The website provides users with the opportunity to present products and order online. You can browse the website using the User menu items. The products are categorized. In the Products page, you can find all the products available in the store.
Click on the name of the category to see a list of products that fall under the category. If all the products in a given category do not fit on one page, you can scroll through the numbers above and below the products. From the product list, the detailed product page can be accessed by clicking on the product name. Here you can find information about the detailed characteristics and price of the product you want to order.
The selected product can be placed in the basket using the basket button and the quantity desired can be chosen below. The User can check the contents of the shopping cart using the Shopping Cart menu item. Here you can change the quantity of the product in the basket and order the item. You can also empty the cart completely using the Empty Cart button. The User can continue the purchase process by clicking on the Order button. As a second step, it is possible to log-in, register, and purchase without registration.
In case of registration and purchase without registration, the User must provide the following data: e-mail address, name, telephone number, billing address, and if the delivery address differs from the billing address, this must be specified here. In addition to the above data, a password is required for registration. The User can find out about the successful registration on the website, and by being notified by E-Mail. The User may request the cancellation of the registration by e-mail from the Service Provider. The User is responsible for keeping the access data confidential. The User is responsible for updating his / her data and is obligated to notify the Service Provider if he / she becomes aware that his / her data has been misused by a third party. In case of a forgotten password, a new password can be requested on the website to the registered e-mail address. If the User has previously registered on the website, the ordering process can be continued by entering his / her e-mail address and password .
The next step in ordering is for the User to select the appropriate payment and delivery method. With the help of a summary page, the User can check all previously entered data and the products ordered, as well as their quantity. In case of data entry errors, the User can use the pencil icon to correct the entered data. If the User find everything suitable, the User can use the Submit Order button to finalize the order. The User will receive a confirmation on the website or by e-mail. If, after recording the order (eg in the confirmation e-mail), it detects incorrect data, it must notify the Service Provider immediately, but not later than within 24 hours.
The User can log-in using the Login menu item. After logging in, a Change Data menu item will appear, where you can change the data you provided during registration, as well as the data and status of your submitted order.
Binding of offers, confirmation
The Service Provider informs the User about the confirmation within 48 hours. If the User does not receive this confirmation within 48 hours, the User is released from the obligation to make an offer and he is not obliged to accept the ordered products.
The confirmation e-mail contains the data provided during the purchase, the order data, the name and price of the ordered product (s), the chosen payment and delivery methods, the order number, and the User's comments on the order.
Conclusion of the contract
It is possible to conclude the contract in Hungarian. The submission of the order is considered to be an electronically concluded contract, for which Act CVIII of 2001 on certain issues of electronic commerce services and information society services. The provisions of the law shall apply accordingly. The contract is subject to Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses and takes into account the provisions of Directive 2011/83 / EU of the European Parliament and of the Council of consumer rights.
The contract is valid after the receipt of the order is confirmed.
Registration of the contract
The contract concluded through the website does not qualify as a written contract. If the Service Provider does not register it, it is not accessible afterwards.
In most cases, the Service Provider issues an electronic invoice, which is sent to the E-Mail address specified in the billing data section of the ordering process. In exceptional cases, the service provider may issue a paper invoice, which will be sent to the customer in accordance with the chosen method of delivery.
You can choose your preferred payment method, after that you will be redirected to Mollie's or PayPal’s system, where you can use your credit card for payment. In all cases, you must provide your credit card information on Mollie's or PayPal’s website, so it will not reach the merchant under any circumstances. We will charge your credit card with the final amount of the order when placing the order. Accepted credit cards: MasterCard, Maestro , Visa, Visa Electron , American Express.
4EARTH will do its best to comply with delivery times stated on the website. However, we will not be held liable for the consequences of a delay, or the loss of the package during the delivery caused by a third party outside the contract, the delivery service, or the customer. If the package does not arrive within the specified time, an investigation will be initiated at the delivery company to clarify the circumstances, which may take several days. No refunds or returns are possible during this time. Upon receiving the package, it is advised to check that the delivered goods are exactly the same as the ordered goods, otherwise you must clearly indicate the discrepancies on the receipt, accompanied by your signature. If the goods received do not match the ordered product, then you are advised to send a letter as soon as possible to the following address: 4EARTH Kft. 3527 Miskolc, Zsigmondy Vilmos utca 9, Hungary, or by email at email@example.com .
Returns of the product will only be accepted if they are returned in their original condition, in the appropriate packaging and with all the accessories. In the case of a legitimate return, the Buyer may choose to repair or replace the product, unless the option chosen would entail a significant additional cost compared to another possible option. There may be a 24-hour delay in the delivery of the ordered goods. For security reasons, all credit card orders will be checked. For your order to be considered official, in some cases, additional information may be requested .
Thus, in order to avoid delays, please provide the following information: the payer's e-mail address (private or work) the payer's telephone number (private or work) so that he can be reached at any time during the day .
- RIGHT OF WITHDRAWAL
Procedure for exercising the right of withdrawal
The provisions of this section apply only to a natural person acting outside the scope of his or her profession, self-employment or business activity, who buys, orders, receives, uses, uses goods and is the addressee of commercial communications and offers related to the goods (hereinafter Consumer).
You can withdraw from the contract without giving a reason within fourteen (14) calendar days from the date of receiving the product. If the customer ordered multiple products, then the 14 day period starts after the last product is delivered to the Consumer or a third party designated by the customer (except the carrier).
The consumer also exercises his right of withdrawal between the date of the start of the contract and the date of receiving the product.
If the Consumer wishes to exercise his right of withdrawal, he/her must send a clear statement of his/her intention to withdraw (for example by post or electronic mail) to the Service Provider using the contact details indicated in point 1 of this GTC.
The Consumer shall bear the burden of proving that he/she has exercised his/her right of withdrawal in accordance with the provisions set in point 5.
In both cases, the Service Provider will immediately confirm the receipt of the Consumer's withdrawal statement by e-mail.
In the case of a written withdrawal, it shall be deemed to have been validated on time if the Consumer sends the statement to the Service Provider within 14 calendar days (including the 14th calendar day).
When notifying by post, the Service Provider will take into account the date of posting and, in the case of notification by e-mail, the time of sending the e-mail for the calculation of the deadline. The Consumer will send the letter by registered mail so that the date of dispatch can be credibly proven.
In case of withdrawal, the Consumer is obliged to return the ordered product to the address of the Service Provider indicated in point 1 without undue delay, but no later than 14 days from the notification of his statement of withdrawal. The deadline is deemed to have been met if the Consumer sends the product (by post or delivers it to the courier ordered by him) before the expiry of the 14-day deadline.
The cost of returning the product to the address of the Service Provider shall be paid by the Consumer. The Service Provider is not able to accept the package returned by cash on delivery. Apart from the cost of returning the product, no other costs shall be borne by the Consumer in connection with the withdrawal.
If the Consumer withdraws from the contract, the Service Provider shall immediately, but no later than 14 days from the receipt of the Consumer's statement of withdrawal, reimburse all consideration paid by the Consumer, including transport (paid for delivery) costs, except for additional costs incurred for the transport that the Consumer has chosen as a way of transport other than the cheapest standard way of transport offered by the Service Provider. The Service Provider is entitled to withhold the refund until the product has been returned or the Consumer has credibly proved that it has been returned: of the two, the Service Provider will take the earlier date into account.
During the refund, the Service Provider shall use the same payment method as the original payment method, unless the Consumer expressly consents to the use of another payment method; there is no additional cost to the Consumer as a result of using this refund method.
The Consumer shall only be liable for the depreciation of the product if it has occurred due to use in excess of the use necessary to determine the nature, characteristics, and functioning of the product.
In the event of faulty performance of the Service Provider, the User may assert a claim for a warranty against the company in accordance with the provisions of Act V of 2013 on the Civil Code.
In the case of a consumer contract, the User who qualifies as a Consumer may assert his warranty claims within 2 years from the date of receipt, for product defects that already existed at the time of delivery of the product. After the two-year limitation period, the User can no longer enforce his or her warranty rights.
In the case of a contract not concluded with the Consumer, the User may enforce his warranty claims during the 1-year limitation period from the date of receipt.
The User can optionally make the following warranty claims: They may request repair or replacement, unless it is impossible to meet the demand chosen by the Customer or it would entail a disproportionate additional cost for the business compared to the fulfillment of another demand. If the repair or replacement has not been requested or could not be requested by the User, the User may request a proportionate delivery of the consideration or the defect may be repaired by the User at the expense of the company,
The User may transfer his / her chosen right of warranty to another, however, the cost of the transfer shall be borne by the User, unless it was justified or the company gave a reason for it.
The User is obligated to report the defect immediately after its discovery, but not later than two (2) months from the discovery of the defect.
The User can enforce his supply warranty claim directly against the company.
In the event of a defect detected within six months of performance (ie delivery, receipt), the defect shall be presumed to have existed at the time of performance, unless this presumption is incompatible with the nature of the defect or the nature of the product. The Service Provider is only released from the warranty if it rebuts this presumption, ie. proves that the defect of the product occurred after the delivery to the User. Based on this, the Service Provider is not obliged to accept the User's objection if it duly proves that the cause of the error is the consequence of the improper use of the product. However, six months after performance, the burden of proof is reversed, ie. in the event of a dispute, the User must prove that the defect already existed at the time of performance.
Product warranty can only arise in the event of a defect in movable property (product). In this case, the User who qualifies as a Consumer - at his / her choice may assert the right or product warranty claim specified in (7.1).
As a product warranty claim, the User may only request the repair or replacement of the defective product.
A product is considered to be defective if it does not meet the general quality requirements at the time of placing it on the market or if it does not have the characteristics specified by the manufacturer.
The User may assert his product warranty claim within two (2) years from the placing of the product on the market by the manufacturer. Upon expiry of this period, he shall lose this entitlement.
The User may only exercise the product warranty claim against the manufacturer or distributor of the movable property.
In the event of a product warranty claim, the User must prove the defect of the product.
The manufacturer (distributor) is only released from its product warranty obligation if he can prove that:
the product was not manufactured or marketed in the course of his non-business activities, or
the defect was not recognizable at the time of placing on the market according to the state of the art, or
the defect of the product results from the application of legislation or a mandatory official regulation.
It is sufficient for the manufacturer (distributor) to prove a reason for the exemption.
Due to the same defect, the supply warranty and product warranty claim cannot be enforced at the same time. However, in the event of a successful enforcement of a product warranty claim, the User may enforce his or her warranty claim against the manufacturer for the replaced product or repaired part.
For the mandatory warranty for certain durable consumer goods, the 151/2003(IX. 22.) regulations are in connection with the mandatory warranty for certain durable consumer goods . The (material) scope of the decree only applies to products sold under a new consumer contract concluded in the territory of Hungary and listed in the annex to the decree.
The mandatory warranty for the durable consumer goods listed in the annex to the Government Decree is 1 year, starting on the day of delivery of the product to the Consumer or, if the commissioning is carried out by the Service Provider or its agent, the day of commissioning.
The company is released from its warranty obligation only if it proves that the cause of the defect arose after performance.
Due to the same error, the User may not assert the warranty and guarantee claim, or the product warranty and guarantee claim at the same time, in parallel with each other, otherwise the User shall not exercise the rights arising from the warranty in accordance with Section 7.1. and 7.2.
Enforcement of warranty and guarantee claims
The User can assert his warranty claims at the following contacts:
Name: 4EARTH Kft.
Mailing address: 3527 Miskolc, Zsigmondy Vilmos utca 9
Phone number: +36309722738
E-mail address: firstname.lastname@example.org
Place, time, and method of complaint handling.
The User may submit consumer complaints related to the product or the activities of the Service Provider at the following contacts:
Name: 4EARTH Kft.
Mailing address: 3527 Miskolc, Zsigmondy Vilmos utca 9
Phone number: +36309722738
Email address: email@example.com
The Service Provider shall, if possible, satisfy the verbal complaint immediately. If it is not possible to satisfy the verbal complaint immediately, due to the nature of the complaint or if the User does not agree with the handling of the complaint, the Service Provider shall keep a report on the complaint - together with its substantive response to the complaint, and keep it for five years.
The Service Provider is obliged to hand over a copy of the minutes to the User locally in the case of an oral complaint communicated in person (at the business premises) or, if this is not possible, to act in accordance with the rules applicable to the written complaint detailed below.
In the event of an oral complaint communicated by telephone or other electronic communication service, the Service Provider shall send a copy of the report to the User when Service Provider reply.
In all other cases, the Service Provider shall act in accordance with the rules applicable to written complaints.
The Service Provider provides a unique identifier to a complaint recorded by telephone or other means of communication, which simplifies the retrieval of the complaint later.
The Service Provider will respond to the complaint received in writing within 30 days. This can mean sending it on post.
If the complaint is rejected, the Service Provider shall inform the User of the reason for the rejection.
Other enforcement options
If any consumer dispute between the Service Provider and the User is not settled during the negotiations with the Service Provider, the following legal enforcement options are open to the User:
For the purposes of the rules applicable to the Conciliation Board, a consumer is also a non-governmental organisation, church, condominium, housing association, micro, small and medium-sized enterprise, which buys, orders, receives, uses, uses or commercial communications or offers related to the goods. addressed.
Contact details of the Budapest Conciliation Board:
Address: 1016 Budapest, Krisztina krt. 99. III. em. 310th, Budapest, Pf .: 10., Hungary
E-mail address: firstname.lastname@example.org
Phone: +3661488 2131
- Judicial proceedings. The customer is entitled to enforce his claim arising from a consumer dispute in court within the framework of civil proceedings in accordance with Act IV of 1959 on the Civil Code. and the provisions of Act V of 2013 on the Code of Civil Procedure.
GTC, price modification
4EARTH can change the prices and GTC anytime. If there is a change in GTC or prices, it will come into force after being published on the website and applies only to the following transactions.
we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order.
Purchasing on the website presupposes the User's knowledge and acceptance of the possibilities and limitations of the Internet , in particular with regard to technical performance and errors. The Service Provider shall not be liable if any malfunction is detected in the Internet network, which prevents the operation of the website and the purchase.
Our trademarks include the compostable.co and the Compostable & Co. name and logo. This trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.
You may purchase products on agood.com for personal use only and not for resale. By placing an order on this website, you certify that you are purchasing products for your own personal use and not for resale and that you accept our general terms and conditions. We reserve the right to refuse orders for any reason without explanation.
We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.
In case of Force Majeure, 4EARTH’s obligations will be suspended. The contract between you and 4EARTH can, in such cases, be partially or fully terminated by yourself or by 4EARTH. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, 4EARTH will attempt to resolve all issues in a timely manner.
Our webshop is SSL certified, its security level is adequate, its use does not pose a risk, however, we recommend you to use virus and spyware protection software, install security updates for the operating system.
These Terms and Conditions came into force on April 27 2020.