Refund policy

  1. Point of Terms and Conditions - RIGHT OF WITHDRAWAL


Procedure for exercising the right of withdrawal


The provisions of this section apply only to a natural person acting outside the scope of his or her profession, self-employment or business activity, who buys, orders, receives, uses, uses goods and is the addressee of commercial communications and offers related to the goods (hereinafter Consumer).


You can withdraw from the contract without giving a reason within fourteen (14) calendar days from the date of receiving the product. If the customer ordered multiple products, then the 14 day period starts after the last product is delivered to the Consumer or a third party designated by the customer (except the carrier).


The consumer also exercises his right of withdrawal between the date of the start of the contract and the date of receiving the product.


If the Consumer wishes to exercise his right of withdrawal, he/her must send a clear statement of his/her intention to withdraw (for example by post or electronic mail) to the Service Provider using the contact details indicated in point 1 of this General Terms and Conditions(GTC).


The Consumer shall bear the burden of proving that he/she has exercised his/her right of withdrawal in accordance with the provisions set in point 5.


In both cases, the Service Provider will immediately confirm the receipt of the Consumer's withdrawal statement by e-mail.


In the case of a written withdrawal, it shall be deemed to have been validated on time if the Consumer sends the statement to the Service Provider within 14 calendar days (including the 14th calendar day).


When notifying by post, the Service Provider will take into account the date of posting and, in the case of notification by e-mail, the time of sending the e-mail for the calculation of the deadline. The Consumer will send the letter by registered mail so that the date of dispatch can be credibly proven.


In case of withdrawal, the Consumer is obliged to return the ordered product to the address of the Service Provider indicated in point 1 without undue delay, but no later than 14 days from the notification of his statement of withdrawal. The deadline is deemed to have been met if the Consumer sends the product (by post or delivers it to the courier ordered by him) before the expiry of the 14-day deadline.


The cost of returning the product to the address of the Service Provider shall be paid by the Consumer. The Service Provider is not able to accept the package returned by cash on delivery. Apart from the cost of returning the product, no other costs shall be borne by the Consumer in connection with the withdrawal.


If the Consumer withdraws from the contract, the Service Provider shall immediately, but no later than 14 days from the receipt of the Consumer's statement of withdrawal, reimburse all consideration paid by the Consumer, including transport (paid for delivery) costs, except for additional costs incurred for the transport that the Consumer has chosen as a way of transport other than the cheapest standard way of transport offered by the Service Provider. The Service Provider is entitled to withhold the refund until the product has been returned or the Consumer has credibly proved that it has been returned: of the two, the Service Provider will take the earlier date into account.


During the refund, the Service Provider shall use the same payment method as the original payment method, unless the Consumer expressly consents to the use of another payment method; there is no additional cost to the Consumer as a result of using this refund method.


The Consumer shall only be liable for the depreciation of the product if it has occurred due to use in excess of the use necessary to determine the nature, characteristics, and functioning of the product.